E-Cigarette Return Policy

Thank you for choosing our products! To ensure a smooth shopping experience, we have established the following return policy:

1. Return Conditions:

   • If you find a quality issue with the e-cigarette (e.g., it doesn’t work properly, is damaged, etc.) within 24 hours of receiving it, you may request a return.
   • Return requests must be made within 24 hours of receiving the product, and we will offer a full refund.

2. Return Process:

   • Before initiating a return, please contact our customer service team, and we will provide you with the necessary instructions and support.
   • Please retain the original packaging and all accessories to ensure a smooth return process.

3. After 24 Hours:

   • If the product is received and the issue is reported more than 24 hours after delivery, we will not process any return requests.

4. Refund Process:

   • Once we receive the returned product and confirm the issue, we will process your refund. Refunds will be issued to the original payment method within a few business days, depending on your bank’s processing times.

5. Important Notes:

   • Please contact our customer service team before returning the product. Returns made without prior confirmation may affect the refund process.

We are committed to providing excellent after-sales service. If you have any questions, feel free to contact us.